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Privacy Policy

Welcome to Listen IQ. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

Scope

This Privacy Policy applies to all users of Listen IQ’s services, including visitors to our website and users of our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

This Privacy Policy applies to all users of Listen IQ’s services, including visitors to our website and users of our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

From Facebook and Instagram

  • Public profile (name, profile picture, age range, locale).
  • Page posts, metadata, and comments.
  • Engagement metrics (likes, shares, comments).
  • Direct messages and message replies.
  • Business insights and analytics.
  • Email address linked to your account.

From Linked-in

  • Basic profile (name, photo, headline).
  • Profile analytics (views, followers).
  • Posts, comments, and reactions.
  • Organization page data and admin access.

From X (Twitter)

  • Profile data and Tweets.
  • Posting and engagement access.
  • Direct message access (if granted).
  • Email address (if permitted).

From Google and YouTube

  • Basic profile info (name, email, profile picture)
  • YouTube channel information (name, ID)
  • Video metadata (titles, descriptions, likes, comments)
  • YouTube analytics (subscriber count, watch time ,shares )
  • Permissions to upload, schedule, and manage videos (only if granted)

How We Use The Information

We use the collected data to:

  • Display and analyze your social media metrics.
  • Help you manage and respond to engagements (comments, messages).
  • Enable publishing, scheduling, and moderation features.
  • Deliver AI-powered insights and reports.
  • Improve our platform and user experience.

We do not post, message, or interact on your behalf without your explicit actions.

Legal Basis for Processing

We process your data only with your explicit consent when you authorize account access via OAuth (e.g., Facebook Login, Google Sign-In)..

Sharing and Disclosure

We may share your data with:

  • Authorized service providers (for storage, analytics, or hosting).
  • Legal authorities (only if legally required).

We never sell your personal or social media data.

Data Retention

We retain your data only as long as necessary to provide our services or as required by law. You can revoke permissions anytime via your social media account settings or by contacting us. For YouTube API data, we refresh information periodically — typically every 24 hours or when you log in or perform relevant actions — to ensure accuracy. We do not retain YouTube content longer than necessary to fulfill your requests. We do not use YouTube data for advertising, profiling, or training generalized AI models.

Your Rights

You have the right to:

  • Access your data.
  • Correct or delete data.
  • Withdraw permissions.
  • Object to certain processing.
  • Export your data.

To exercise these rights, contact us at:

info@edayaapp.com

Security Measures

We implement industry-standard encryption, access controls, and monitoring to protect your information. At Listen IQ, we take data security seriously and implement a comprehensive set of technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to user data is strictly limited to authorized personnel based on role-specific access permissions. All third-party libraries and dependencies are monitored and updated regularly to prevent exposure to known vulnerabilities. In case of a breach, affected users will be notified promptly in accordance with applicable laws. We also adhere to the guidelines provided by Meta, Google, LinkedIn, and Twitter APIs to ensure secure integration. We continuously review and improve our security protocols to ensure your data remains safe while using Listen IQ.

Revoke Access & Data Deletion

You may revoke Listen IQ’s access to your accounts via:

To delete your data from our system, email us at: info@edayaapp.com

Platform Terms & Policies

By using Listen IQ, you also agree to the policies of the platforms you connect:

Listen IQ uses YouTube API Services. We do not use your YouTube data for advertising, profiling, or training generalized AI models. We do not store or retain YouTube content longer than necessary to fulfill your requests.

International Data Transfers

Your data may be processed outside your country (e.g., on cloud servers) in compliance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.